Need help with your order? Call us on 0414 233 050 or email alisha@hootinvitations.com.au

FAQ

What are your contact details? TOP

Email us at: alisha@hootinvitations.com.au

Or call: 0414 233 050

 

What is included in your standard pricing? TOP

A gorgeous invitation and matching envelope, changing colours and fonts if required, printing guests names on invitations (where the design allows), and printing guests names and addresses on envelopes.

 

How do I place an order? TOP

Simply browse through our gallery and select the items and designs you would like to order.

Update the quantity you require and add each item to your shopping cart.

When you have selected all of your stationery pieces, proceed to the checkout where you will be asked to fill out your delivery details and pay for your order.

Once your order and payment have been received we will contact you for any additional information such as wording, guests list and photographs etc.

Once we have all of the information we will prepare your pdf proofs. We will email these to you for approval and once approved, your stationery is sent to print, packaged and delivered to your door! It's that easy.

 

For custom orders: Please email us with some details of the look you're after, a design brief, colour palettes etc and we can discuss from there.  We'll provide you with a quote, which, if suitable, the following normal procedure would then apply:

To confirm your order, a 50% deposit is required, based on approximate quantities.  Once confirmed, we send you examples of wording, and our guest list template.

 

 

Can I order a printed sample prior to becoming a client? TOP

Yes. We encourage you to take a look at the quality of our work before you order. Simply select the product you would like a printed sample of and add it to your cart. The cost for the sample will be displayed on the product page. The cost of any sample ordered (less postage) will be taken off the total of your invoice if you decide to go ahead and order your stationery from Hoot Invitations.

 

Is there somewhere I can view your products in person? TOP

All our items are available for viewing and purchase online. We do not have a physical show room- instead our website is our ultimate show room. All pictures and detailed descriptions of each product are readily available on the website. If you have any further questions regarding any of our items, please don't hesitate to contact us. To see and feel our products in person, we suggest you order one unit of each product you are interested in, before ordering in bulk.

 

Are there any minimum purchase quantities? TOP

Yes. These are listed on each product page. Should you require less than the minimum, we still may be able to help you for a small surcharge.

 

How long does it take to deliver an order? TOP

On average it takes about 1-3 weeks to deliver our products once we have received all your information. We will keep you informed regarding any delays. We will email you when the goods have been dispatched and with the estimated delivery times.

Do you deliver to anywhere in Australia? TOP

We use Australia Post and a Courier service which delivers to any address in Australia.

Do you deliver outside of Australia? TOP

Yes, we deliver to International customers. Please contact us with details of which product you are interested in, and quantities, and we will advise the postage cost.

Can I change the colours of any invitations I see on the website? TOP

Yes.  As we have full control over the printing process, we are able to adjust the colours to suit.  You can post us a sample of the colour you'd like us to match, and we will test print to achieve a very close match. 

Can I change the wording of stationery I see on the website? TOP

Yes. All wording on the website is an example only. You can have any wording you would like, which we will then set to fit into the design. This is all included in the price. For ideas see our Wording Suggestion page.

 

When should I order? TOP

For Save the Date cards, we suggest you send these out as soon as you have set the date for your wedding day. We do suggest mailing your wedding invitations 2 months before your big day. This would mean ordering your invitations 4 months before you want to post them out. For all 'on the day' stationery, you will be given a reminder email 5 weeks out from your wedding day to prompt you to send us your menu and confirm guest names for place cards.

 

How do I supply my photos? TOP

Images can be supplied either via email, on disk or as a hard copy photograph. Please do not alter images (e.g. change size or colour) as this is part of our service and ensure digital images are at the highest possible quality. Emailed images must be supplied as a
JPEG that is no larger than 3MB and no smaller than 300KB. Hoot Invitations will examine your images upon receipt and advise if they are not suitable to be used for print.

 

Can I use professional photos? TOP

Yes you can use professional images; however these may be protected by copyright laws and cannot be reproduced without permission from the photographer. Hoot Invitations will credit photographers on stationery upon request.

 

I have an idea of my own, can you create it? TOP

Yes, definitely. If you have your own idea, please let us know about it and we'll provide you with a quote.  Generally, the cost is set as at the applicable invitation price, and then a flat artwork fee is added to the quote.